Challenge
ABA’s legacy payroll environment was through an outsourced managed payroll organisation. The legacy environment and delivery model were inefficient and built around manual processes and procedures. ABA also wanted HR and Payroll to be integrated into one system.
As a result of the identified inefficiencies, ABA made the decision to transition its payroll operations in-house and initiate the procurement process for a new Payroll and HR system.
Recognising the complexity of sourcing a suitable payroll system, Amanda opted to engage an organisation specialising in payroll services and agnostic to specific platforms, to ensure an equitable selection process.
APA emerged as the preferred partner, given its expertise and impartial stance.
In addition, APA presented Amanda with sales scope flexibility, tailored to accommodate varying levels of ABA’s involvement in the process. For instance, Amanda’s preference was for APA to undertake the documentation of their requirements and subsequently present potential payroll vendors that best align with those specifications.
In contrast, alternative proposals from different organisations often featured a fixed pricing structure inclusive of unnecessary services, irrespective of client needs.
