Understanding the General Retail Industry Award

Course overview

The Understanding the General Retail Industry Award course provides payroll professionals with a comprehensive understanding of how this award impacts employee pay and conditions. This practical program explores the key clauses, rules, and entitlements that affect day-to-day payroll operations within the retail sector. 

Delivered in an interactive virtual classroom, this program offers real-world case studies, hands-on activities, and expert-led discussions to ensure participants leave with practical, applicable skills. 

 

Intended Audience 

This course is designed for: 

  • Payroll professionals, Senior payroll professionals, Team Leaders, or Payroll Managers 
  • Bookkeepers and Accountants 
  • Management with payroll reporting responsibilities 
  • System Providers supporting payroll functions 

 

About this Course 

Delivered in a virtual classroom, this highly engaging program combines expert instruction, hands-on practice, and real-world examples so you can apply what you learn immediately in your workplace. 

  • Class size: Maximum 20 participants 
  • CPD Hours: 7 hours 

Members should consider the relevance of the activity to their role. Attendees must remain logged in for the full duration of the course and be interactive to earn CPD hours. 

  • Resources: Booklet 
  • Upon completion: Certificate provided 
  • Member discounts apply 

Upcoming Training Event Dates

Virtual Classroom
December 11th
08:45 to 16:45 AEDT
Virtual

You will learn

By the end of this course, participants will:

  • Have knowledge of the industrial relations framework in Australia 
  • Understand how to determine whether the Retail Award applies to their workplace and employees 
  • Know the difference between full-time, part-time, and casual employment, and how terms and conditions vary for each 
  • Understand how to apply minimum wages and allowances 
  • Interpret key award clauses that determine pay, including ordinary hours, overtime, shift work, and penalty rates 
  • Identify the different types of breaks employees are entitled to, and understand pay implications if breaks are not provided 
  • Know how to find additional leave entitlements under the Retail Award, such as shift-worker leave and leave loading 
  • Understand additional superannuation obligations beyond SG legislation 
  • Know how to identify and interpret award variations and locate past updates 
  • Use the Fair Work Ombudsman tools effectively 
  • Understand when and how Individual Flexibility Arrangements (IFAs) can be used, including best practice tips 

Our Trainers

Our trainers are Australia’s leading payroll experts with real world experience and a passion for helping others succeed. They bring clarity, confidence and practical insight to every session, turning complex payroll topics into learning that truly sticks.

Louise Missen

Like most payroll professionals, Louise fell into the payroll world many moons ago, almost by mistake. She now has over fifteen years’ experience in Australian payroll, working for a number of great Australian brands in different industries. With all this knowledge Louise now focuses on training and supporting our members and students to grow their payroll knowledge.

Away from the office, Louise can often be found spending time with family and friends. She lives by the quote ‘Anything is possible when you have the right people there to support you’  by Misty Copeland.

Jacqueline Carceller

Jacqueline brings calm, capability, and a touch of creative flair to everything she does. By day, she’s known for her sharp attention to detail and payroll knowledge. By night, you’ll find her curled up with a good book, proving that quiet achievers often run the world.

Her dog, Calvin, self appointed CEO of the household,  keeps operations in check, while her macramé creations add a little handmade charm to her downtime. If there’s a gathering, Jacqueline’s legendary grazing boards could make even a MasterChef contestant weep with envy. She’s proof that precision and creativity can be the perfect match.

Maria Nikoletatos

Maria was APA’s very first employee, and to this day, she’s still the most entertaining. Known affectionately as our resident payroll nerd, Maria has an unmatched passion for getting payroll right. She’s the person who actually enjoys reading payroll legislation in her spare time (yes, really) and her reputation for razor sharp knowledge is legendary.

As one of APA’s most enthusiastic trainers and our living, breathing knowledge base, Maria is the go to for even the trickiest payroll questions. If she doesn’t know the answer… well, no one does.